Comments on: Cheap phone service: MagicJack http://www.gregkarp.com/blog/2007/12/31/cheap-phone-service-magicjack/ Live Rich Wed, 20 Aug 2008 18:51:01 +0000 http://wordpress.org/?v=2.3.2 By: Richard http://www.gregkarp.com/blog/2007/12/31/cheap-phone-service-magicjack/#comment-272 Richard Sat, 02 Aug 2008 10:14:55 +0000 http://www.gregkarp.com/blog/2007/12/31/cheap-phone-service-magicjack/#comment-272 After receiving my MJ in the mail yesterday, I realized from the scanty instructions it wasn't going to be plug 'n chug. At least not on my XP workhorse, but what I found to be puzzling is that no one from Tech Support knew how to direct me much past the blue light and "New HW Found" wizard. When I mentioned that I had to delete two of the three copies that were set up in System Manager on my USB port, no one knew what I was talking about. When I sent one of the tech support people a copy of the USB port's management file, they seemed clueless how to go about reading it. Of course, it's not their fault. Cisco became the leading manufacturer of routers not because they've always had a product that's better than anyone else's. Cisco's rise to the top came about because they've always had clear, concise, easy-to-follow instruction manuals. To find answers to my questions is difficult to impossible. I have to dig and search and sift through a lot of worthless information which I'm still doing. Throughout the 25 years that I've worked in the IT industry, I've always told vendors: "Make your customers dig and search for installation & configuration instructions today, and a year from now, no one will even remember your name." Like, maybe Chipcom...? Until someone can pull it together, the safest place for this puppy is buried inside a box on a shelf in the vendor's warehouse. And that's where my MJ is heading as soon as I can wrap it up and send it back. That's high tech with a "boomerang effect". After receiving my MJ in the mail yesterday, I realized from the scanty instructions it wasn’t going to be plug ‘n chug. At least not on my XP workhorse, but what I found to be puzzling is that no one from Tech Support knew how to direct me much past the blue light and “New HW Found” wizard. When I mentioned that I had to delete two of the three copies that were set up in System Manager on my USB port, no one knew what I was talking about. When I sent one of the tech support people a copy of the USB port’s management file, they seemed clueless how to go about reading it. Of course, it’s not their fault. Cisco became the leading manufacturer of routers not because they’ve always had a product that’s better than anyone else’s. Cisco’s rise to the top came about because they’ve always had clear, concise, easy-to-follow instruction manuals. To find answers to my questions is difficult to impossible. I have to dig and search and sift through a lot of worthless information which I’m still doing. Throughout the 25 years that I’ve worked in the IT industry, I’ve always told vendors: “Make your customers dig and search for installation & configuration instructions today, and a year from now, no one will even remember your name.” Like, maybe Chipcom…? Until someone can pull it together, the safest place for this puppy is buried inside a box on a shelf in the vendor’s warehouse. And that’s where my MJ is heading as soon as I can wrap it up and send it back. That’s high tech with a “boomerang effect”.

]]> By: Jill http://www.gregkarp.com/blog/2007/12/31/cheap-phone-service-magicjack/#comment-267 Jill Wed, 23 Jul 2008 13:52:20 +0000 http://www.gregkarp.com/blog/2007/12/31/cheap-phone-service-magicjack/#comment-267 I bought magicjack, plugged it in, and couldn't get past the splash screen! It wouldn't install properly, and like many other dissatisfied customers, I couldn't reach 'customer service' even though I tried at different times of day. That a communication company has such poor communication really says it all for magicjack. This is just plain ripoff, imo. I'll write off the $46 as the cost of learning to check for complaints before I buy from an infomercial. What I'm more concerned about is that they may try to charge my credit card the $19.95 next year, and the next, etc. That would get me to join a class action. I bought magicjack, plugged it in, and couldn’t get past the splash screen! It wouldn’t install properly, and like many other dissatisfied customers, I couldn’t reach ‘customer service’ even though I tried at different times of day.

That a communication company has such poor communication really says it all for magicjack. This is just plain ripoff, imo.

I’ll write off the $46 as the cost of learning to check for complaints before I buy from an infomercial. What I’m more concerned about is that they may try to charge my credit card the $19.95 next year, and the next, etc. That would get me to join a class action.

]]> By: Tglenn http://www.gregkarp.com/blog/2007/12/31/cheap-phone-service-magicjack/#comment-266 Tglenn Sun, 13 Jul 2008 01:54:16 +0000 http://www.gregkarp.com/blog/2007/12/31/cheap-phone-service-magicjack/#comment-266 re: make that http://unofficialmagicjack.forum2u/org...sorry re: make that http://unofficialmagicjack.forum2u/org…sorry

]]> By: Tglenn http://www.gregkarp.com/blog/2007/12/31/cheap-phone-service-magicjack/#comment-265 Tglenn Sun, 13 Jul 2008 01:52:00 +0000 http://www.gregkarp.com/blog/2007/12/31/cheap-phone-service-magicjack/#comment-265 If you would check the "unofficial magicjack forum" website @ http://unofficialmagic.forum2u.org, you will find excellent suggestions and solutions for problems with magicjack. They are usually simple solutions due to all the variables associated with computer set-ups or internet service. Try it and see!! If you would check the “unofficial magicjack forum” website @ http://unofficialmagic.forum2u.org, you will find excellent suggestions and solutions for problems with magicjack. They are usually simple solutions due to all the variables associated with computer set-ups or internet service. Try it and see!!

]]> By: Jen http://www.gregkarp.com/blog/2007/12/31/cheap-phone-service-magicjack/#comment-260 Jen Sun, 06 Jul 2008 10:45:22 +0000 http://www.gregkarp.com/blog/2007/12/31/cheap-phone-service-magicjack/#comment-260 Hey Donald, ordered mine on July 4th too, from San Antonio. Pretty slick infomercial! No customer service, can't reach anyone on "Live chat 24/7" just get tossed around website. The number for MagicJack obtained from directory assistance leads to a full mailbox. I've already been charged twice though only ordered one. HEY ATTORNEYS start Class action please! Contacting Bad Business Bureau/Rip Off report website. BBB folks is a waste of time! Hey Donald, ordered mine on July 4th too, from San Antonio. Pretty slick infomercial! No customer service, can’t reach anyone on “Live chat 24/7″ just get tossed around website. The number for MagicJack obtained from directory assistance leads to a full mailbox. I’ve already been charged twice though only ordered one. HEY ATTORNEYS start Class action please! Contacting Bad Business Bureau/Rip Off report website. BBB folks is a waste of time!

]]> By: Donald http://www.gregkarp.com/blog/2007/12/31/cheap-phone-service-magicjack/#comment-259 Donald Fri, 04 Jul 2008 15:52:26 +0000 http://www.gregkarp.com/blog/2007/12/31/cheap-phone-service-magicjack/#comment-259 I have order the majic jack and, I have not received it at all the payment was taken out of my account the same day that it was ordered I have yet to have received it at all. The payment was not to be taken at that time. I would like a refund and reimburse for you making me have insuffient funds on my account, becaue you did not take the payment as requested. And if I don't receive my refund and reimbursement of my money This will be going to the BBB. I order this majic jack on May 30, 2008, and have not even seen anything saiding its in the mail. Please respond soon. ONE DAY!!!!!! I WILL GIVE!!!! People need to know what you are going to do about a product that does not work. And a contact number for some one to talk too. CONTACT ME BY EMAIL . Donald Houston,Tx July 4,2008 at 10:38am So Don't get this junk, I have not received it at all and have problems already.I have not gotten it. They have my money, I and I have nothing. Donald. I have order the majic jack and, I have not received it at all the payment was taken out of my account the same day that it was ordered I have yet to have received it at all. The payment was not to be taken at that time. I would like a refund and reimburse for you making me have insuffient funds on my account, becaue you did not take the payment as requested. And if I don’t receive my refund and reimbursement of my money This will be going to the BBB. I order this majic jack on May 30, 2008, and have not even seen anything saiding its in the mail. Please respond soon. ONE DAY!!!!!! I WILL GIVE!!!! People need to know what you are going to do about a product that does not work. And a contact number for some one to talk too. CONTACT ME BY EMAIL . Donald Houston,Tx July 4,2008 at 10:38am So Don’t get this junk, I have not received it at all and have problems already.I have not gotten it. They have my money, I and I have nothing. Donald.

]]> By: Keith Las Vegas http://www.gregkarp.com/blog/2007/12/31/cheap-phone-service-magicjack/#comment-256 Keith Las Vegas Thu, 26 Jun 2008 00:07:50 +0000 http://www.gregkarp.com/blog/2007/12/31/cheap-phone-service-magicjack/#comment-256 Just had the jack for two days. Been trying to get area code for this area. They say coming soon, don't return it yet. You'll get two area codes for the price of one. Don't know what to do. Still have 27 days to try it out. Voice is choppy, like cell phones sometimes display. June 25, 2008- supposed to be last day of free trial offer. Just had the jack for two days. Been trying to get area code for this area. They say coming soon, don’t return it yet. You’ll get two area codes for the price of one. Don’t know what to do. Still have 27 days to try it out. Voice is choppy, like cell phones sometimes display.
June 25, 2008- supposed to be last day of free trial offer.

]]> By: Elizabetrh http://www.gregkarp.com/blog/2007/12/31/cheap-phone-service-magicjack/#comment-241 Elizabetrh Tue, 17 Jun 2008 11:57:33 +0000 http://www.gregkarp.com/blog/2007/12/31/cheap-phone-service-magicjack/#comment-241 I bough mine 2 month ago, a week ago it stopped working, when I connect it it takes me to the MJ website instead of opening the MJ touchtone keypad. I was very happy with it until a week ago, I get a dial tone but the software does not starts, I tried the online chat thing but after 3 hours I am not kidding guys, they were totaly useless and unnable to help me, they told me I could not get a repleacement because I was over the 30 day period but, when I said I wanted to cancel my account they inmidiatly agreed to send me another replacement, I was happy until the next day when I say another email saying I was charged 46 dollars again, I mean I paid the initial 20 for the year contract and now I am being charged again. Very funny uh? MJ would be great if you could buy another device from wallmart or Circuit city instead of having to paid shipping and handling everytime you MJ dies on you, because it will eventually for all the stories I've read over the internet, it is the same history over and over again; people who are 'happy' until it dies and you get stucked with a piece of cheap plastic that could not be used for paper weight. Good luck to all of you want to buy this this thing, if you do, make sure you do not I repeat DO NOT cancel your regular phone, MJ and its people will let you hanging, and they do not care. I bough mine 2 month ago, a week ago it stopped working, when I connect it it takes me to the MJ website instead of opening the MJ touchtone keypad.

I was very happy with it until a week ago, I get a dial tone but the software does not starts, I tried the online chat thing but after 3 hours I am not kidding guys, they were totaly useless and unnable to help me, they told me I could not get a repleacement because I was over the 30 day period but, when I said I wanted to cancel my account they inmidiatly agreed to send me another replacement, I was happy until the next day when I say another email saying I was charged 46 dollars again, I mean I paid the initial 20 for the year contract and now I am being charged again.

Very funny uh?

MJ would be great if you could buy another device from wallmart or Circuit city instead of having to paid shipping and handling everytime you MJ dies on you, because it will eventually for all the stories I’ve read over the internet, it is the same history over and over again; people who are ‘happy’ until it dies and you get stucked with a piece of cheap plastic that could not be used for paper weight.

Good luck to all of you want to buy this this thing, if you do, make sure you do not I repeat DO NOT cancel your regular phone, MJ and its people will let you hanging, and they do not care.

]]> By: wylie http://www.gregkarp.com/blog/2007/12/31/cheap-phone-service-magicjack/#comment-240 wylie Sun, 15 Jun 2008 18:26:54 +0000 http://www.gregkarp.com/blog/2007/12/31/cheap-phone-service-magicjack/#comment-240 I paid the 2 year service and bought two MJ.....the first Magic jack is crap for me, so i check the second...same results on FOUR seperate comps... my connection is 54 mbs high speed... Customer service chat is bait & switch...they mill around and ask same questions...the voice quality is a -1 from 1-10 scale. the devices both jitter,stutter and lag with echo and cracking pops as one talks, not legible...No fixes work online on MJ site....they lie to me everytime i chat and dont help.... Im looking into a class action law suit... if you know one already going, contact me. STAY AWAY from MAGIC JACK. I paid the 2 year service and bought two MJ…..the first Magic jack is crap for me, so i check the second…same results on FOUR seperate comps… my connection is 54 mbs high speed… Customer service chat is bait & switch…they mill around and ask same questions…the voice quality is a -1 from 1-10 scale. the devices both jitter,stutter and lag with echo and cracking pops as one talks, not legible…No fixes work online on MJ site….they lie to me everytime i chat and dont help…. Im looking into a class action law suit… if you know one already going, contact me. STAY AWAY from MAGIC JACK.

]]> By: Lawson Phaby http://www.gregkarp.com/blog/2007/12/31/cheap-phone-service-magicjack/#comment-239 Lawson Phaby Fri, 13 Jun 2008 16:04:25 +0000 http://www.gregkarp.com/blog/2007/12/31/cheap-phone-service-magicjack/#comment-239 Hope someone can help me. I have an DSL internet connection through a cable company but do not have a land line telephone. I use a cell phone. Since I don't have a land line connected to any telco will I be able to use majicjack? Lawson Phaby Hope someone can help me.

I have an DSL internet connection through a cable company but do not have a land line telephone. I use a cell phone.

Since I don’t have a land line connected to any telco will I be able to use majicjack?

Lawson Phaby

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