Best customer service

BusinessWeek magazine names its “Customer Service Champs” in its March 2 issue.

Tops are Amazon.com, USAA, Jaguar, Lexus and The Ritz-Carlton. The top 25 list is the magazine’s third annual.

I’ve had generally great luck with purchases at Amazon.com, and USAA often tops the customer satisfaction lists for a variety of financial services, many of which are only offered to the military and their families. Can’t say I’ve had any personal experience with Jaguar, Lexus and the Ritz.

A sampling of others on the list: online shoe retailer Zappos.com, Hewlett-Packard consumer electronics, T. Rowe Price brokerage, Ace Hardware, American Express and Apple.

Leave a Reply

You must be logged in to post a comment.